Grey Feather Toys, LLC Store Policies
Customer Service
At Grey Feather Toys, LLC, we take pride in offering quality products. For your convenience, please consider us as your personal shopper; when you need help finding the right gifts for the parrots in your life; and feel free to call us with your questions.
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Return Policy
Grey Feather Toys, LLC does not accept returns. Because the health and safety of birds is our top priority, we will not recycle merchandise. Returned items carry the potential of spreading bacteria, viruses, germs or other disease-causing pathogens that can be extremely harmful to your bird. We’ve instituted our “no return” policy to ensure that your bird is not exposed to unnecessary risk. We take pride in the fact that ALL our toys are “newly hatched” and the peace of mind that policy guarantees. Although we don’t accept returns, we welcome any and all questions prior to ordering.
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Missing Packages
Orders should be received within 5 to 10 business days for Continental USA. Some unusual items like Gyms and Cages will take longer since they are made to order. Once your order ships, you will receive a tracking number from the automated FedEx system. Please do not discard this tracking number.
In the event that your package is missing, please contact us within 10 days of your purchase so we may investigate the matter further. Grey Feather Toys, LLC cannot be responsible for loss or damage claims made after expiration of FedEx’s period of liability.
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Missing Items
Although we strive for perfection, occasionally we make mistakes on orders. Missing item(s) must be reported within 48 hours of receiving the order. There are no exceptions to this policy.
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Privacy Policy
Grey Feather Toys, LLC respects your right to privacy and appreciates your business! All customer names, addresses and order information collected are always kept confidential. We do not sell or lease any of our customer information to any other businesses.
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Security Statement
We take extreme efforts to insure complete on-line security of your valuable data and credit card information. We use Secure Servers (SSL with 128 bit encryption technology) for the submission of your final payment information. SSL has been proven to be safer than giving your credit card information over the telephone.
All information sent and received during a secure submission is encrypted for your privacy and safety. You can rest assured and shop in confidence with us. No personal information is ever sold to outside parties for any reason and is kept 100% confidential.
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